TR
Theo R
1 reviews | Active since Jul 2012
30 Sept 2020, 17:27
Bad Service
With Covid and social distancing only 2 tellers available. Business banking done at the same tellers which caused unnecessary waiting. No provision made for pensioners. I took me 1 hour 10 minutes to cash a cheque. Manager told me staff was allocated from head office.
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Absa's replyOfficial
01 Oct 2020, 10:16Dear Theo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply01 Oct 2020, 10:16
Official
Dear Theo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care