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shelley-ann isaacs

1 reviews | Active since Dec 2017

15 Feb 2024, 13:24

BAD SERVICE

I went to a branch today to get a form stamped for proof of account Keep in mind I have never used the account, I don't even have a card for the account and never have. I'm told they can't help me or print any form of proof... 😡😡😡😡How absolutely pathetic. WHY DO YOU EVEN HAVE BANK BRANCHES????? THEN YOUR CUSTOMER SERVICE LINE AND COMPLAINT LINE CAN'T HEAR ANYTHING

you then advised that someone would call me but i got 2 miss calls.

I NEED THIS LETTER TO APPLY FOR AN EXEMPTION AT MY CHILD SCHOOL.

CAN YOU PLEASE JUST ASSIST ??? LIVE UP TO YOUR SLOGAN GOSH

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Replies (5)
Absa
Absa's reply15 Feb 2024, 17:16
Official
Dear Shelley-Ann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply15 Feb 2024, 17:31
Official
 Dear Shelley-Ann Regarding complaint number C-***9.

I note that my colleague Basani is already addressing your concern via case C-***2.

I will therefore close my case C-***9 to avoid duplication.

Kind regards,Vanessa CroweGroup Customer Care
si
shelley-ann isaacs's update16 Feb 2024, 09:54
Reviewer Update
IM STILL WAITING FOR FEEDBACK!
si
shelley-ann isaacs's update16 Feb 2024, 10:00
Reviewer Update
I WAS PROMISED A CALL FROM THE BRANCH WHICH NEVER HAPPENED
si
shelley-ann isaacs's update16 Feb 2024, 15:44
Reviewer Update
SORTED AND THANK YOU FOR THE ASSISTANCE...