Bad Service

Below I'm sharing my email correspondence with the banking consumers.

Good day Sam

Please don’t take my response personally, but it is a reflection of the service provided by ABSA.

I have been a customer of ABSA since July 1983 when I opened an account with United Bank which became part of ABSA. In the last couple of years, the service has consistently deteriorated. This is the very reason why I have closed my accounts with ABSA, no body accepts the responsibility of assisting the customer and we are passed from on person to another or from one department to another.

A simple process of closing my accounts turns out to be a frustrating experience from trying to get hold of my personal banker who is never available, to a call center, to a new banker Kate, to yourself to another department, back to you and now for me to having to go to a physical branch to close my accounts where I’ll probably get another run around.

The amounts due to me are:

Transactional Account: R3 Cr Card Account: R211.38 Savings Account: R52

It just does not make sense that I must go to a branch to collect this money. I can’t understand why someone with the right authority can't transfer the amount to the provided bank account details.

A simple apology for the inconvenience from yourself does not solve my problem.

No thank you, close the accounts and donate the money to a charity.

I know that the closing of my account is meaningless to ABSA in the bigger picture, but if more customers that experience the same kind of service made the effort (although at great inconvenience, because numerous debit orders had to be changed) perhaps ABSA would get a wakeup call. ABSA is in business because of the customers and ABSA is doing us no favour by keeping our money. Fortunately, there are alternative banking providers.

Thank you for trying.