KN
Kutlwano N
1 reviews | Active since Mar 2019
13 Dec 2019, 14:08
Bad service!
I was at one of your branch in The Grove Mall Pretoria, and I am absolutely disgusted with the service there , long queues , bad attitude from Business/Bulk teller employee. How can you make clients stand in a queue for over an hour whilst the Business/Bulk teller is completely EMPTY!!! and when I ask to deposit there since I was depositing for my business she arrogantly tells me to stand in tellers queue as if she was occupied with a client. Very appalling service!
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Absa's replyOfficial
13 Dec 2019, 15:18Dear Kutlwano
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply13 Dec 2019, 15:18
Official
Dear Kutlwano
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management