BAD Service! Dishonesty

My policy paid me since the the 18 December 2015. Absa is sitting on my money not releasing it which makes me lose on exchange currency. My phone bill is very high now because when I call everyone tells me a different thing. I was told to provide my ID documents which I didand till today the have not released my money. They are just siting on my cash which I needed to use for urgent family matters and are blaming that on reserve bank policy which is not true. My policy paid to my correct name, since more than a decade I requested Absa to change my name to my proper name they never did. Now they are stalling with my money so that I don't benefit on the exchange rates and have no means of helping my family because of their BAD service. I was also *****ed on my credit card and they never reimbursed me nor followed up on my issue. Absa is a real *****.