Bad service

In 2010 I turned to Debt Rescue for financial assistance only to find myself left with a horrific outstanding amount on m y Home Loan. Debt Rescue blamed Absa for the mess and Absa blamed Debt Rescue. I then tried sorting this out with Absa myself and about 2 years later have has no success. I have kept all my records of the people I have contacted in all this time even the banking Ombudsman. I have also kept back my payments and still no response from anyone. Numerous phone calls and email to different departments but to no avail. What more must a customer do to???????? and in the end Absa will just want to take back the house regardless of all my attempts to make contact with them..... All I can say at this stage is that this kind of service disgusts me. Maybe after turning to Hallo Peter someone might wake up.......