Bad Service Delivery by ABSA

My name is Khumbuzile Mkhize an ABSA client. I went online to buy a product which has never been delivered only to find that the company is a **** and a ***** [URL Removed] They took money out of my account and they still haven't delivered but they continue to pull money out of my credit card even though i had reached my credit limit. ABSA investigated and found that they could not reverse the R2068 that they took. The problem I have with ABSA credit card department is that they know about this ****,The ABSA consultant said many clients have complained but they still are not informing their customers in any way or form. To add to that the collections section did not inform me in advance that they will be pulling the entire amount that is exceeded on the credit limit from my cheque account when i get paid on the 15th March 2015. I only found out they were going to do this after a couple of enquiries about the credit card and they put me through to collections who informed of this. They have messed with my budget and if i had not made the effort to call them they would have never informed me. I am really considering moving my account, that is how angry and disappointed i am.