Bad service delivery and incompetence.

The issue started when we lost access to our internet banking in March of this year. As mentioned the loss was caused by Absa, and I only requested it to be fixed from 28March. 4 April Caroline (Delmas branch) stated Mary Jane (Delmas branch) is busy with the request. Again I followed up, even went to Tzaneen and was refer back to Delmas to follow up, as according to them they also sent an email to request help. Start June again following up, Caroline is requesting letterhead signed by Directors to put in the request (this on 4 June 2019) More time being consumed, Nor Tannie Hester or Lomon is available 24/7, and I do not see them daily. I rep**** and requested 4 June, 5 June and 7 June and no response was received and another week is lost, I cannot continue working like this. I am only requesting online banking to be rectified, as it was…..even Online banking is referring me back to Delmas Branch for assistance. I really need someone to help me, and just rectify for me to continue and catch up. Our account has been with ABSA from the time they were known as Volkskas bank, allmost 60 years now. This kind of service is appalling to say the least. This incompetence is having a very big impact on our ability to do business and I would like to know who is actually supposed to fix this problem.