MG
Madelein G
1 reviews | Active since Mar 2013
17 Jul 2025, 13:06
Bad Service Delivery
We have been in contact with ABSA since Oct 2024 regarding the "Death Benefit for Flexi Savings Account" my mom-in-law had with ABSA. Completed all the forms and sent the requested documents. Even received the case number They just ignore all emails now - The attorney assisting with the winding up of the estate sent an email on the 9th of July and they still just ignore. Why can't they just do their work? Mom-in-law was a dedicated United now ABSA client for over 50 years!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
17 Jul 2025, 16:15Dear Madelein
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply17 Jul 2025, 16:15
Official
Dear Madelein
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5.
Kind regards,
Group Customer Care
Vanessa Crowe
MG
Madelein G's updateReviewer Update
01 Aug 2025, 13:42Hi Vanessa. What is the problem with ABSA - we have had numerous conflicting emails regarding the complaint I posted on the 17th. As you are aware, we have now even roped in the Attorney assisting with the winding up of the estate. Still no resolution but have so many reference numbers/empty promises and phone conversations with you. We sent you all the info as you requested?? No payment received and account with funds not closed?? Little over 2 weeks later!
MG
Madelein G's update01 Aug 2025, 13:42
Reviewer Update
Hi Vanessa. What is the problem with ABSA - we have had numerous conflicting emails regarding the complaint I posted on the 17th. As you are aware, we have now even roped in the Attorney assisting with the winding up of the estate. Still no resolution but have so many reference numbers/empty promises and phone conversations with you. We sent you all the info as you requested?? No payment received and account with funds not closed?? Little over 2 weeks later!
Absa's replyOfficial
01 Aug 2025, 15:24Dear Madelein
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5, which will be logged against Deceased estates
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply01 Aug 2025, 15:24
Official
Dear Madelein
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5, which will be logged against Deceased estates
Kind regards,
Group Customer Care
Vanessa Crowe