Bad Service Deliery

It's been almost a month since we had hail damage to our property. We can understand that we are not the only ones affected, but ever since the claim was submitted to ABSA...it seems that if less to nothing was done. Last week Friday the building contractor came to light after promising for a week and a half that they will phone us. The ABSA assessor came out took pictures of all the damages. Once the building contractor came out not all repairs of damages was recorded on the job card. Again phone call after phone call trying to get hold of the assessor with no success, I phoned ABSA insurance according to them not all information regarding damages to our property was submitted to ABSA insurance for approval by the assessor. Is it really my job to communicate between the assessor and ABSA insurance? I don't think so!!!! This has been a tedious and painful journey!!!. We all know that everybody is closing down for the festive season and it seems that ABSA is dragging their feet. On Saturday we went to choose carpets...the carpet people wants to now when the Building contractors will be done...and that is a mystery to us all. I am sick and tired of this ****!!!