Bad service

have a overdraft and had to seed a policy to get it..now i find out it is funny that Absa asked that to get a overdraft. Now i surrender the policy to pay out and then also pay off the overdraft .Gone to Quagga Centre Pta-West and Naheedan Rocker help me beautifully ( thanks) then she send it to securities dept and said 3/4 days. After a week nothing and also she had no reply from relevant department. I complaint ..see attachment... and Rezona Louw of Absa Group Customer Care rep**** quickly that she will attend and thats the end of it..see on reviews that is her standard operation procedure to reply quickly and never get back to people.. Then i complained to Absa Corporate ..Jamillah Abdullah rep**** that it will be sorted within 2 working hours. Now 3 days later and Zunorbi Sampson mailed and said case closed from Absa Corporate side .So the letter to say to Sanlam that the policy has been released should have been here..Still nothing ... so i am confused to Absa's standard of customer care or the lack thereoff and for a customer of them since 1987. Tobie Mostert