LB
Lourens B
1 reviews | Active since Nov 2022
14 Dec 2024, 10:43
Bad service
Home loan was placed on hold due to insurance policy. Updated policy send on 5 Dec 2024. Confirmed by Bongi Mabaso. Hold not lifted on 14 Dec 2024 Considering moving my accounts to a different bank.
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Absa's replyOfficial
17 Dec 2024, 09:07Dear Lourens de Beer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply17 Dec 2024, 09:07
Official
Dear Lourens de Beer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw