bad service

I had an insurance with absa IFA, this policy it covers my 2 properties and my vehicle, on the 19th of May 2020 I reverse my premium of R1660 due medical issues, then I received and sms states that my policy will laps I must contact ***, I call the insurance to reinstate my policy, and I was told that it will be reinstated, on the 20th premium of R1660 went off my account to absa IFA, 2 days after I recied a call from Miss Jackie Mnguni stating that I will pay pro-data but the is money floating on my old insurance that must be revers to me but she will ask under-writing and investigate, she never came back to, I had to call again after some days. I decided to revers my money from old policy because there is new policy. I call and I was assisted by Nonhlanhla I asked about the new policy that I never got a policy schedule, I was not contacted about the quote whether I will afford that policy and I was not given options , suddenly my premium is change to R2000, I asked why and I was told is because they don't reinstate but issue new policy, I decided to move out my 2 house insurance to another insure and I left with my car insurance, on the 20th june they deducted full premium of both my properties and my vehicle, I called to aske why, I was told is a mistake and I have debit orders that must run on my account and it will be unpaid due to absa ifa took what we didn't agree on, I revers that money, now I called IFA abs to open new insurance and they must give me what best for my need not wat they think is best for me and they must give me options, now I received a call from Maggie Annapan that Absa IFA they don't want to give me a new policy because I revers twice. this is unfair