Bad service

The online division dont send you a message as to how much bank fees they are deducting and the they cut your access if there is no money in your account. As the only bank charging online fees i feel its unfair. I need to send a proof of payment but have no access. I have to wait for a payment in order to access my account. This has been happening since December its a new thing and it makes no sense. Let alone the 15 minutes if not more I have to wait on a call to get them to open the account. I can't operate like this. Absa clearly does not value its customers. Its a pandemic and you expoliting people who are struggling