BAD SERVICE

I paid my Bond Account in early July and forwarded my Paid up letter to Transunion Credit Bureaux for Credit Profile update, They refused to update and said they will update only if they were informed by the Credit Provider being Absa. I informed ABSA about this and Basani kept on telling me that they have forwarded information to Transunion, when I checked today Transunion had never received any information from Absa and they had put my profile on hold for 20 days and had sent email to Absa on 07/08/2020 at 08H41. ABSA THROUGH Basani avers that they had never received any inquiry from Transunion. I am now caught in between ABSA and Transunion. they are not willing to take my name from Credit Bureaux even though I had settled my account in full. Absa is acting in bad faith in this regard unlike other bank like FNB that had quickly updated my profile.