Bad service

I went to absa Bank in Ga-rankuwa to open account for my daughter it was on the 4th of August, after I left the bank the consultant called me to notify me that I did not sign on the 7th I went back to the bank with my daughter who is disabled remember it's a cost for both of us in terms of transport I can't walk with her to the complex,the consultant said the account is active I can deposit anytime.On the 10th the consultant called again,she said I must come back to the bank my account is not active she needs to come back and sign.I am not happy with her service because she is inconveniencing me and secondly it's a cost for us to be at branch.Its for the first time I get such a horrible service.I once opened an account at the very same branch but I only came once so what's the difference now.I am disappointed for the fact that the consultant doesn't even explain what's wrong with the account always she says I did not sign so if it's the signature that's needed can she come to my place of residence with a document that I must sign.