Bad service credit card call center

On 7 December 2023, I contacted ABSA card division, regarding my account that is in arrears and what to arrange to help me structure a long-term payment so that I do not need to go the debt review way, the staff member gave me an amount of R2725 over 60 months and that I would be the same as paying of a loan. I said just wanted to check if I could pay the amount and would contact the card division and make the arrangement Today 8 December 2023 I made up my mind to go for the agreement and I contacted the card division, the person that assisted me I explained to her that I want to take the agreement and she said that every day is a new amount and that she need to recalculate the amount again, the amount went up to R3700-00 I mentioned to her but that was not the amount the person advise me on the 7 December 2023 she was not helpful and said she cannot help me and will let the person contact me that help me on the 7 December 2023. I also mentioned to her that my payment a month is R3800 so when you are in trouble the bank is not trying to assist. Someone did try to contact me on my phone bu I missed the all and when I phoned the call center back to speak to the staff member that assisted me on the 7 December 2023 the staff member said i must just wait she will not lock a call again as it will be duplicated ant i must just wait till someone calls me.