Bad service conducted by incompetant staff members.

Item: Absa
Rating: 1
Author: Deon S

Extremely poor service, no feedback, incompetant staff and an attitude of do'nt care! Trying since 31 January to sort out issues. They deducted internet fees, transaction costs etc. twice from my account - 1st on 31 Janauary and 1 February. Made numerous calls, promises of giving me feedback and calling back which just do not happen! Useless staff and very frustrating.

Helpful (0)

Replies (3)

Absa's replyOfficial

15 Feb 2018, 13:04

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Absa's reply15 Feb 2018, 13:04

Official

Deon S's updateReviewer Update

09 Mar 2018, 08:51

6 weeks later and STILL NO SOLUTION. Not much on the positive side - only adding to my frustration levels with either FEEBLE EXCUSES or NO RESPONSE At ALL!

Deon S's update09 Mar 2018, 08:51

Reviewer Update

6 weeks later and STILL NO SOLUTION. Not much on the positive side - only adding to my frustration levels with either FEEBLE EXCUSES or NO RESPONSE At ALL!

Absa's replyOfficial

09 Mar 2018, 13:18

Dear Mr Smith.

Please accept my apology6 for the delay, your Business Banker Vangile Confirmed that your account was credited with the charges debited.

Regards

Claudette

Absa's reply09 Mar 2018, 13:18

Official

Dear Mr Smith.

Please accept my apology6 for the delay, your Business Banker Vangile Confirmed that your account was credited with the charges debited.

Regards

Claudette