Bad service claim number ***1001

<p>On the 27 of June 2016 my car was involved in a accident and i reported it to ABSA idirect since i have insured my car with them. Now is almost 2 month and my car is not yet repaired and i dont owe idirect anything. The person who is dealing with my case is Glanda Fries she is a Loss Adjuster at ABSA idirect, Im worried cause Glanda she's delaying my claim and doesnt keep her promise and she doesn't respond to my email.</p> <p> </p> <p>Last week on the 11 of August 2016 i receive a call from Glenda and i was in the meeting but i said to her will return her call, and indeed i return her call after the meeting, but she told me that my claim is approved with conditions, she said that i must pay the access money and another money of two thousand something, She said they have added another money on top of access money cause my husband was drving the car during the accident. i said to Glenda i dont understant because the option that i took on my car insurance contract it allow my car to be driven by anyone. then i requested her to respond in writing so that i can understand how did they come up with another two thousand something.she promise to respond before the 15 of august 2016 till to date i never receive any email from Glenda. and i even send sms and email on 17 august 2016 she never responded till today. </p> <p> </p> <p>Im worried cause now is almost 2 month and since i signed the contract in 2014 with absa idirect i never claim anything and they are failing to assist me.</p> <p> </p> <p>1. I will only pay for access money i wont pay for the extra two thousand that i dont even understand how did they come up with since the option that i took allow that my car can be driven by anyone.</p> <p> </p> <p>2. if Absa idirect fails to remove the money they are adding they must pay back all the money that was deducted from me since i join the insurance and i will cancel the insurance with them.</p> <p> </p> <p>I cannot force Glenda to respond on my email since she's not wiling to do that and i cannot pay for that two thousand something. i will only pay for access money.</p> <p> </p> <p> </p> <p> </p> <p> </p>