bad service

To whom it may concern,

I express my dissatisfaction with the service I have thus far received. I submitted an application for the flexi reserved amount on my home loan due to my urgent need for financial assistance, as I am averse to acquiring loans. However, I have encountered a series of unproductive interactions with ABSA, resulting in a lack of resolution. Upon my initial submission, I was notified three days later that the documents I had sent were incorrect. Subsequently, I submitted the correct documents. However, after a period of five days, my account was declined due to an error in account information. I proceeded to submit the documents for a third time and followed up to ensure that everything was in order. I was informed that all the necessary documents had been received and were in order. However, I have now been informed that the account I submitted does not match the one held by Absa. I had previously inquired about this matter and was advised to include a bank statement with the name of the Bond account holder, which I had done from the outset. Consequently, I am now required to visit the branch in person to manually submit the documents. Upon my arrival at the bank, I was informed that both myself and my husband need to be present and sign the form again. The form will then be sent to the flex department, and the process is expected to take an additional three to five days.

I would like to inquire as to the rationale behind engaging in the entirety of the exercise if the subsequent manual completion is required. Additionally, I am curious as to the purpose of the online system if it is not currently operational. It is worth noting that my FNB account has been rendered non-functional and subsequently closed. Consequently, I am interested in understanding the alternative means by which you intend to remunerate me, given that my present bank is not accepted.

Could someone kindly provide an explanation of the appropriate course of action to be taken in light of my current dissatisfaction with the service provided?