AM
Anth M
1 reviews | Active since Feb 2014
04 Sept 2020, 15:43
Bad service
Please advise how long you intend to take before phoning a client that actually wants to pay..... Absa Vehicle finance, phone me. Ref nr C ***8
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Replies (3)0
Replies (3)
Absa's replyOfficial
04 Sept 2020, 17:05Dear Anth Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply04 Sept 2020, 17:05
Official
Dear Anth Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
AM
Anth M's updateReviewer Update
06 Sept 2020, 08:14So much for your empty promises to receive feedback or resolution by the 5th...which was yesterday. This is absolutely socking to say the least. Ref C-***7
AM
Anth M's update06 Sept 2020, 08:14
Reviewer Update
So much for your empty promises to receive feedback or resolution by the 5th...which was yesterday. This is absolutely socking to say the least. Ref C-***7
AM
Anth M's updateReviewer Update
07 Sept 2020, 11:34How dare you tell me that I am unwilling to meet your terms!! I have told you what I can afford and YOU are unwilling to accommodate me. That after I have to beg you to phone me in the first place!! Absolutely disgusting how your call centre people are handling situations! Vanessa, please listen to the call at 11:30. Akona is the team leader but that was not the person phoning me!
AM
Anth M's update07 Sept 2020, 11:34
Reviewer Update
How dare you tell me that I am unwilling to meet your terms!! I have told you what I can afford and YOU are unwilling to accommodate me. That after I have to beg you to phone me in the first place!! Absolutely disgusting how your call centre people are handling situations! Vanessa, please listen to the call at 11:30. Akona is the team leader but that was not the person phoning me!