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Toya T
1 reviews | Active since Oct 2020
16 Feb 2022, 13:51
Bad service
Absa activate insurance is a **** and they don't attend to queries. When you call you hold for one hour without help.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Feb 2022, 14:43 Dear Toya Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply16 Feb 2022, 14:43
Official
Dear Toya Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
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Toya T's updateReviewer Update
16 Feb 2022, 21:34I took out a policy with Absa activate in November 2021,I was under the impression that the good you drive the more you will get cash back. I even referred a lot of my family members, friends and colleagues. They get their cash back and funny I have never even got a cent even though I get 90's for my driving expect for one week in January when I borrowed my brother my car I he scored 70's.
I have been calling and getting transferred to different departments and holding till my airtime cuts. From 8h30am till 16h00pm the lines are always busy.
There is no option to even cancel this policy on the app cause no one wants to help me or even try to call me and assist.
I have sent numerous emails quoting my policy number and ID number on their active admin email address no response. Sent communication via the app nothing. Since no one is willing to assist me and I lost so much money buying airtime can you please cancel my policy and confirm with me so I can go back to my previous insurance.
I got missed calls from Vennesa I called back whilst still explaining my story my airtime cut and she never bothered to call me again. Can I just cancel this policy cause should I need to claim then it will be a problem for me.
Kind regards
A disappointed client
I have been calling and getting transferred to different departments and holding till my airtime cuts. From 8h30am till 16h00pm the lines are always busy.
There is no option to even cancel this policy on the app cause no one wants to help me or even try to call me and assist.
I have sent numerous emails quoting my policy number and ID number on their active admin email address no response. Sent communication via the app nothing. Since no one is willing to assist me and I lost so much money buying airtime can you please cancel my policy and confirm with me so I can go back to my previous insurance.
I got missed calls from Vennesa I called back whilst still explaining my story my airtime cut and she never bothered to call me again. Can I just cancel this policy cause should I need to claim then it will be a problem for me.
Kind regards
A disappointed client
TT
Toya T's update16 Feb 2022, 21:34
Reviewer Update
I took out a policy with Absa activate in November 2021,I was under the impression that the good you drive the more you will get cash back. I even referred a lot of my family members, friends and colleagues. They get their cash back and funny I have never even got a cent even though I get 90's for my driving expect for one week in January when I borrowed my brother my car I he scored 70's.
I have been calling and getting transferred to different departments and holding till my airtime cuts. From 8h30am till 16h00pm the lines are always busy.
There is no option to even cancel this policy on the app cause no one wants to help me or even try to call me and assist.
I have sent numerous emails quoting my policy number and ID number on their active admin email address no response. Sent communication via the app nothing. Since no one is willing to assist me and I lost so much money buying airtime can you please cancel my policy and confirm with me so I can go back to my previous insurance.
I got missed calls from Vennesa I called back whilst still explaining my story my airtime cut and she never bothered to call me again. Can I just cancel this policy cause should I need to claim then it will be a problem for me.
Kind regards
A disappointed client
I have been calling and getting transferred to different departments and holding till my airtime cuts. From 8h30am till 16h00pm the lines are always busy.
There is no option to even cancel this policy on the app cause no one wants to help me or even try to call me and assist.
I have sent numerous emails quoting my policy number and ID number on their active admin email address no response. Sent communication via the app nothing. Since no one is willing to assist me and I lost so much money buying airtime can you please cancel my policy and confirm with me so I can go back to my previous insurance.
I got missed calls from Vennesa I called back whilst still explaining my story my airtime cut and she never bothered to call me again. Can I just cancel this policy cause should I need to claim then it will be a problem for me.
Kind regards
A disappointed client
Absa's replyOfficial
17 Feb 2022, 11:38Dear Toya Thank you for the additional information. After our attempted call, I have requested Insurance to contact you regarding your concern Vanessa Crowe
Absa's reply17 Feb 2022, 11:38
Official
Dear Toya Thank you for the additional information. After our attempted call, I have requested Insurance to contact you regarding your concern Vanessa Crowe