Bad service

On the 22/05/2021 I went to ABSA Bronkhorspruit and I was deeply stabbed in my heart by the treatment I received from the Bank. I was going to withdraw money from my depositor plus account because it is not linked to my cheque account. I went to the teller where the teller took +-10 minutes looking at her system and I thought she was processing my request after sometime she told me she is not going to assist me because the ID on the system doesn't look the same as the one I have and I tried to explain to her that I'm aware of the ID and that I had lost it and it was replaced and the account was opened in 2018 and I never had a problem in withdrawing money from other banks, because I always present my ID when I withdraw money and no one from ABSA had a problem or told/ask me to change the ID from the system, the teller told me she will not help me because it is ***** after sometime she told me she is going to ask someone after a long time sitting and waiting for her to return to the teller counter while other clients were queuing she came back with another lady without greeting or introducing herself to me she told me she is not going to assist me in front of other clients because my ID is ***** and I felt humiliated infront of everyone because she was where the clients are queuing not back of the counter I tried to explain to her that the ID was long lost and I have been getting help with the same ID, and I open the depositor plus account, open an investment account with the same ID and is not my fault if ABSA did not change the ID in their system I was told to leave the bank and go to a different bank because she is not going to help a *****. I told her I was with ABSA for many years since well she is calling me a ********* and humiliating me in front of other clients I want all my money I will go and to other banks and deposit it still she told I must just leave if I don't want to leave I'm welcome to stay she will not help me, I refused to leave without being assisted and to show that I'm not a ***** as they both imp****. I told them I'm not running away I will stay until I get my money, then she told me I must give her my passport in front of everyone second humiliation treated as foreigner in my own birth country. What was the reason for aa passport while I presented my South African ID, even when I told her I don't have one I was told to bring one that was painful to me, how will I know my ID is ***** while I'm not working at home affairs why should be my fault if ABSA itself failed to scan a new ID in their system when opening all those accounts and doing all those withdrawals. She refused to help me for long time after she told me to go to Witbank where I opened the depositor plus account, I refused to leave because I did not want to prove her accusations that I'm ***** I demanded my money to be released so that I can go to other banks she went away and told me to stay somewhere I went and stayed where she showed me facing all other clients, I felt embarrassed, humiliated because a ********* was made to pose in front of everyone inside the bank, after 45 minutes I was then taken to another office where i found a third lady who treated me better and asked me that if she can link my depositor plus account with my cheque account card so that I can withdraw, My question is why this was not done before I was asked for passport and called a ***** in front of everyone, why I had to go through humiliation and defamed before I can be assisted. The way I was so humiliated I even gave my drivers licence card to prove that I was not a *****. I was hurt humiliated, defamed by ABSA and hurt me a lot. The bank I had for many years insulted me in front of everyone. After this incident I am definitely moving all my accounts to a different bank. I can not be a loyal customer for more than 20 years and still be treated in this manner.