Bad service by Law for all

Its now the second time that i dont get any respond from ABSA law staff, Shamhaad Sonday Please see the following: Good day I send you an email on Friday and Sunday. Can you please pay attention to this matter it is very very urgent. I follow the brochures by sending her the emails. The reason for this she told me i can't call her because she working from home, from today onwards i didn't received any feedback from Sonday. Is now more than 3 days. I went to ABSA bank so they put me through the call centre a guy picked up he told me his going to get hold of Shamhaad Sonday's manager Farrah Alexandra and promised me i will get a call from the manager before the end of the day , I didn't received any phone calls from nobody. I told the guy if i don't received any calls today i will put their names on Hellopeter. I have no other choice because they have to rented a service for me. Regards