Bad service by Absa receptionist

I was delivering invoices andNeo Masela a receptionist at 15 Absa towers was very rude to, i was delivering a package for someone at Absa but Neo couldn't find that person on their system so I asked her to check for someone who works in that department so I can get a relevant person to take the package but she said she won't do that in a very rude way and thatshe is not going argue with me. Then i went to the other receptionist by the name of Jocomien and even though she could not find the person I was looking for she tried getting someone from that department which is what I asked Neo to do.