Bad Service by ABSA BANK SOUTH AFRICA

ANGRY CLIENT!

To Whom It May Concern.

This is to report my unhappiness and urgency in having the matter resolved for a car financed by ABSA bank. Absa approved to finance me a Kia Rio Tec 5DR from Juba Motors dealership on the 20/11/2020 with the following reference ‪***4‬. This car was collected on the 21/11/2020 and shortly on the 27th November 2020 issues were picked up with the car. Among them, ball and socket joints, shocks (front and rear), front suspension, alignment, balancing, steering rack torn and tie rod joints. The Juba motors dealership was contacted, and it requested to bring the car at the dealership storeroom. A lot of excuses were provided by the dealership for not being available to attend to these issues for the entire month of December 2020 until when the December holiday kicked in.

The car was finally brought to the Juba dealership at the beginning on the 05th of January 2021 so that issues could be attended. It took two weeks with hope to address the matters. On the 22th of January 2021, the car was collected back from the dealership and to find out that the dealership did not attend to any of the above-mentioned issues.

ABSA bank that is financing the car was contacted immediately to report the matter. The follow-up and response from ABSA bank financing the car were not forthcoming. As a valuable ABSA bank client, I need a speedy resolution in cancelling my contract with the Juba Motors dealership since it is not trustworthy. On January 22nd, 2021, I sent an email to the ABSA Bank Marketer in charge of ensuring that the deal is cancelled, and I am yet to receive an acknowledgement at the time of lodging this complaint. On the 27th of January 2021, I walked inside the ABSA bank branch to address the matter, and the consultant on duty could not get hold of the ABSA bank marketer nor the line manager to assist in cancelling this contract.

This is not acceptable and a de-service on behalf of ABSA Bank given that the car is financed by ABSA and I am paying for the full installments and insurance for a faulty car from the Juba Motors dealership. I would like ABSA bank to attend to this matter urgently and cancel the contract with immediate effect. To note, there was not even a courtesy car provided by Juba Motors and I am one month to be precise without a car while being debited by ABSA. I would also approach ABSA bank to review its terms and conditions with Juba Motors, for its lack of trust and poor customer service.