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Phumzile M
1 reviews | Active since Feb 2018
26 Jun 2021, 17:56
Bad service by Absa bank home loans
This is the first month I am with absa home loans ,early this month I requested a debit order cancellation since I have a stop order,I spoke to 3 consultants who did confirm the debit order is canceled.
Today I have received a notification from the bank that they have debited even though the employer deducted money and payed the bank,I am now sitting with unpaid debit orders because of the bad service from absa home loans,your service sucks!!!
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Absa's replyOfficial
28 Jun 2021, 11:05Dear Phumzile Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply28 Jun 2021, 11:05
Official
Dear Phumzile Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care