BAD SERVICE BY ABSA BANK

On the 28th of October I was at the hair salon Middelburg MP, I received 3 text messages from ABSA. 1st message I received was at 13:23 stating that I bought Items at Mayville Checkers Hyper for an amount of R900, straight after this I received the second text message stating that I bought items to the value of R1301.52 at Mayville Checkers Hyper, a third text message came through stating I bought items to the value of R2000 again at Mayville Checkers Hyper. I received a call from ABSA the operator stated that she wanted to do a security check, I immediately told her that someone just *******ly used my banking details to perform several transactions in Mayville and that I'm currently in Middelburg MP. She then checked the system and told me that the transaction has already been approved. I immediately got in my car and drove to the Middelburg Mall Absa branch where I reported the incident, the lady called the ***** unit, they asked her where I was currently and she told them that I'm standing in front of her. This all happened on the Friday, I was told to report to the bank again on Monday 1 October which I did, she then informed me that I need to open a case at the police station which I did and I provided all the information to the bank on the 2nd of October. I then did not receive any communication from Absa, the investigating officer from the SAPS called me Friday 5 October and asked me to come and see her to sign documents which I did, the Absa representative from Middelburg Mall branch then called again and said the ***** unit sent some documents which needed to be completed signed and stamped by the investigating officer and I did do this and submitted it back to Absa. Since the 5th of October I did not receive any feedback from Absa regarding this incident, I then phoned Absa again on the 11th to inquire if there was any feedback regarding the incident but the lady at the bank had no new information. I was also informed that the ***** unit wanted to determine if I was negligent with my bank card in any way (Strange as I stiil have the bank card with me). I'm disgusted by this as up until today the ***** unit has not even once contacted me to provide any information or to ask any questions, I fail to see that a fruitful investigation can be conducted in this manner as there is always a third person involved during the process. The money that was taken out of my account was my full salary with which I must pay my rent, put petrol in my car to drive to work and take my daughter to school and home, by food to eat. I never acted negligent with my card or banking details and had to borrow money to survive as I still do not have any idea when I will be getting back my money, I'm very disappointed with the manner in which this incident was handled by the ***** unit, It is clear that they do not care about me as an individual and how I must suffer financially just to survive.