NvdM
Nicola van der Merwe

1 reviews | Active since Apr 2020

06 Feb 2026, 13:09

Bad service by ABSA

ABSA Bank is the worst bank you can deal with. I went into a branch twice asking for an email address, but I was told they don’t have one and that I need to call in. How can I send my deposit proof then? The logic just doesn't exist!

After spending an hour and a half trying to get through, the line cuts out, and I still haven’t spoken to anyone. Then an agent threatens me while I’ve already made my payment.

There’s something seriously wrong with banks like ABSA, where branches do nothing, forcing clients to call in and wait endlessly. And don’t get me started on repayment arrangements—they don’t exist, despite legal requirements. You pay and still receive threats.

"Our consultants are busy. Please hold on or call back later." Really, ABSA? That's the best you can offer?

To top it off, when one of the agents calls from their personal phone, it's treated as a ****. Something needs to change regarding how ABSA treats its clients; it’s a disgrace!

ABSA BLABSA!

0
Replies (1)
Absa
Absa's reply06 Feb 2026, 17:13
Official
Dear Nicola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe