Bad service by ABSA

On Monday 8 December 2025 I completed documents to purchase a new vehicle, at the dealership I was requested to submit 3 months bank statements and one months payslip. The dealership submitted the appplication on my behalf to different banks and as an ABSA client for 34 years I requested the application to be submitted to them also. Before 9am on Tuesday I was informed that Standard Bank have approved my application for a loan - without deposit. I asked "what about ABSA" and I was informed that ABSA needed more payslips before considering the loan. Here is my problem: I'm an ABSA client for 34 years, my police salary is being deposited into ABSA for the duration of that 34 years - my income does not fluctuate on a monthly basis - they should know that. I have bought three houses through ABSA of which I settled the loans of two of them completely, I have R 380 000 as flexi reserve in my current home loan account - all things ABSA knows yet they refuse a loan while another bank who does not know these things are prepared to approve my loan. I did phone the ABSA vehicle finance department and they said they will look into the matter - instead of looking into the matter they phone the dealership and told them to convince my to submit the other 2 paysheets. They also asked me where (at which police station) in Bloemfontein I work "I suppose to confirm appointment". Is this how ABSA is treating their clients? I'm angry and sad.

*** CP SWART