Bad service both from ABSA and employee

Very disappointed and frustrated by ABSA Bank Claremont. ATM deposit slip say unsuccessful but never returned the cash. When you ask for help and way forward from inside you are told to wait 3 to 7 days,like seriously. This so bad service from the bank i rated so highly. If they cant offer immediate help why offer such services then,if it was during weekend i could have understood. Someone out there help..