SC
Shonice C
1 reviews | Active since Aug 2021
20 Aug 2021, 21:27
Bad service
Hi I'm writing on behalf of my mother. My grandmother passed away few weeks ago we went to the bank to claim the insurance money , one of the consultants told us there is no money , we left it at the moment the consultant closed the account without my mother's consent we only found that out when we went back to the bank. Now we can't get the money out of the account. What now!!
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Absa's replyOfficial
23 Aug 2021, 10:07Dear Shonice Campbell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Aug 2021, 10:07
Official
Dear Shonice Campbell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care