Bad service, bad response

I received a phonecall ***) today 22 Feb from ABSA. I was surprised when the lady said I still owe ABSA. I told her I've got a document from ABSA stating ABSA is 'writing off the debt of my bond'. She told me to fax it to her. I told her I have to wait for my son to come home and take the document to work tomorrow to fax it because firstly, my fax machine is broken, secondly, I don't have a fixed line. Then she threatened me stating that if I don't fax it to her today she'll pass the matter to their lawyers. What kind of treatment is this to a customer/ex-customer? Why didn't she just ask if there's another way to send the document? I think she thinks I'm lying about having that document. And, I didn't say I don't want to send the document. Really.<br> She then asked for my email address.<br> Anyway, as I said in a previous HelloPeter ABSA complaint (of which today's complaint is a continuation of my previous complaint), I DON'T owe ABSA, ABSA owes me. And I'm still not happy about the result/service of my first ABSA complaint. I think I'll have to consult a lawyer on getting my money back.