BAD SERVICE BAD BAD BAD

ABSA is the worse bank i opened an accouint online and uploaded all my fica documents as per the system request,there after it stated that my account was opened...when going to the branch they told me that i need to bring my fica again because they cant see it on there side...i again called the call centre and spoke to adri esselmont and then she confirmed that everything is now okay on my account and she could find my fica documents and she took the soft hold off my account.This morning i again called the call centre and they again said there is hold on my account because of fica i mean ive been going around in circles!!!!!!!!!!!!!!!! and absa branch are very abrupt and not friendly at all as if i begged to receive Good service all the adri and her manager could tell me was to go abcl to the branch and hand in my fica and adhere to the turn around times to have my account opened