1 reviews | Active since Mar 2009
BAD SERVICE , BAD ATTITUDE
<p>I called in to see that absa branch had changed my address with you , as i went in yesterday to change my address, ****ha Macneil took the call , please listen to this call as attitude was given from the beginning of this call. She was argumentative and kept asking me and refraining from answering my question. This is total lack of cusomer service and if i am confronted once more with a rude consultant on the fone , i will be going elsewhere and cancelling this totally with you and absa</p>
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team