BAD Service

ABSA Bank Welkom, Pick and Pay branch. My grandmother went to the branch to request money from her 32 days notice. The money was released with a penalty fee which I don't have a problem with. My problem is the money was in her account for less than 7 days and later went back to the 32 days notice, today when she wants the money again they're saying she can either wait another 7 days or take the money immediately on yet another penalty fee.

No one told her she should the money will not be there long. Bad service.