Bad service

I’m very disappointed in the service received at ABSA Zevenwatch branch. I went there in good faith trying to open my 11 year old son an account so he can start saving on monthly basis. I went to the branch got assistance however the process took way longer than expected and bear in mind I have a 12 month old baby that gets restless after sitting to long in a close space. I provided all documents and not once has consultant mentioned that there was an issue with the system. After 2 hours then she advised that she had to reboot system and process everything . Then she try process everything again I scan my finger prints and everything. She advise that my son account on hold and will contact me with an updated cause I wasn’t able to register on mobile app yet cause I was ready to wire my son money into his account. I haven’t heard any from the consultant . I decided that I’ll email to find out what is happening. She only responded then letting me know that 3rd that Dec that There was still a hold on his account hence the reason the app did not work.. The hold was removed on the 3rd Dec and should try the app if it doesn’t work I must go back to the branch. I feel like my time isn’t being respected and there wasn’t anything else that they try to do to get this resolved. I sent her email saying the following. I must be very clear: I cannot simply come back into the branch. On Monday, I waited over two and a half hours in the office. I had my baby with me, and as someone who is also responsible for caring for my sick mother, I do not have the ability or flexibility to keep travelling back and forth to the branch. This situation is causing significant inconvenience and is not sustainable.

Given these circumstances, I expect this matter to be urgently escalated to your manager or the appropriate department so that it can be resolved without requiring my physical presence again. Please treat this issue as a priority and provide a solution as soon as possible. To Janine Fabrik sale consultant at Zevenwatch on the 3rd Dec 2025 . It’s now the 5 December and no response and feels like I’m being ignored and not valued as a customer. All I wanted was to open an account not this roller coaster and jumping through hoops to just get an account open. The people are to relaxed with clients which is really unprofessional and will lose a lot of business because of this. I really don’t want to sacrifice time for no guarantees of this being resolved . Now it feels like I’m being penalised for this system that not working with my time and cost money to travel.