Bad service at vaalmall ABSA

Bad customer service at absa vaalmall by the customer care manager and her team. I fail to understand why it was hard for the team at customer care to reset my Woolworth credit card pin. I still dnt understand how a manager dsnt know that Woolworth credit cards pins should be reset by absa not Woolworth . What irritated me the most was the fact that they ended up helping me but i was made to wait for one consulted who was on lunch because she is the only one who can reset the Woolworth credit pin. My question to vaalmall is why was i made a fool been told its not their problem only to help me later with something you know you can do. Absa please explain who was supposed to reset my pin is it ABSA or Woolworth because consultants at absa vaalmall dnt know including the customer care manager.