Bad Service at the Call Centre

Extremely Poor Service at ABSA Digital Banking Call Centre

ABSA, your Digital Banking Call Centre service is absolutely unacceptable! The average waiting time just to get a response is 10 to 15 minutes, only for the call to ring once and then disconnect automatically. This is beyond frustrating!

If you’re pushing customers towards digital banking while making your branches smaller, then at least ensure your digital services can handle the demand. Right now, it feels like you’re making both your branches and digital banking smaller, leaving customers stranded.

Expecting clients to waste 10 to 15 minutes per call just to speak to an agent is unreasonable. Are you deliberately driving up our cellphone costs? Sometimes, I wonder if ABSA has shares in cellphone companies because this situation is ridiculous.

Stop spending money on advertising your products at our expense and start fixing your ********** customer service.