BAD SERVICE AT SANDTON CITY BRANCH - NATHAN REDDY

I was at Absa and experienced some bad service.The 1st issue was when someone debited my account with R1000 and I went into the branch to enquire about it,they told me that they cant assist me and cant find any information relating to the problem which I found really concerning.They told me that I should go to the other bank which was involved and maybe they can assist,is this customer service.The 2nd is that the new queuing system takes too long,people were sitting for more than an hour for someone to assist them.When I got to a consultant I waited for more than an hour for them to assist.The last problem was just a D/O switch which Absa refused to give FNB authorisation to execute it & Absa requested that I come into the branch.The consultant who helped me tried her best but couldnt get help from anyone who she contacted at Absa as they just sent her around in circles and she spoke to 15 people.She then escalated it to Nathan Reddy for assistance and he advised me that I should leave my details and he would get back to me in the next hour because I was more than two hours there.He never contacted me until Tuesday when I contacted Malcolm who assisted after I resolved it myself.