Bad service at new ABSA Randfontein branch

ABSA recently made changes to the Randfontein ABSA Branch.<br> I was there two weeks ago and again today.<br> I will put my complaints in points below:<br> 1) First off. You now have to take a ticket from the ticket kiosk. There is nobody there to assist you, and/or explain what the new procedure or<br> process is.<br> 2) Secondly. I understand that there is limited room in the branch for seating and/or standing, but I do have a problem with the fact that when the<br> seats are full, then you have to stand, in no particular lane or queue. You just have to stand somewhere and look lost.<br> 3) Thirdly. I stood waiting for 1 and a half hours, with no real idea, what was going on.<br> 4) I eventually left the bank without doing what I need to do. There is nobody asking you if you are ok? Did you make the correct selection when taking<br> a ticket? nothing...<br> 5) I do not think - when you made the decision to change to the ticketing system - that there was any thought put into it.<br> <br> I'm not impressed at all about the service delivery in ABSA bank.