Bad service at Mams Mall branch,topped by lies

I went to the Mams Mall/ Mahube branch this afternoon to increase the limit or alternatively register for cellphone banking or even an app. After being in the que for about 15-20 minutes I noticed that I forgot my cellphone in the car. When I came back the door was locked, explained to the guard that I needed to get back inside. He tried getting the staff to open for me unfortunately that did not happen. I explained to Kamogelo ( consultant) through the door that I needed to get in then she walked away. Few minutes later the other guard passed me his cellphone to answer a call from Michael Mokoena (branch manager) who told me that they cannot let anyone in after closing time, he emphasised that not even staff members can do that. I told him that I know for a fact that it was not true because I've seen it happening at other branches before, to add to that I worked in the bank for 13 years. Indeed my point was proven right there and then. Kamogelo had to come outside to attend to some gentleman then she was let inside whilst I was still standing there. My view is that branches in the townships do not provide the same level of service as in the bigger malls and cities.