bad service at its best

On the 22 July 2020 I sent my brother to deposit money on the ATM unfortunately It didn't go well the slip show the transaction was unsuccessful he went inside to let them know they said to him they he must wait until they count the money on the ATM and it will reflect to the beneficiary's account it didn't show. On the 23 they redeposited the money to the beneficiary but still it didn't show they wrote the deposit slip with a hand so the beneficiary asked for the proof of deposit but when i sent them they say the can't see it they said we must go back to the bank to asked for a journal they refuses to give us a journal they say they will communicate with the beneficiary and they will come back to us till today nothing happened they didn't even bother to inform us and is for my business I'm so dissapointed as Absa is a big bank