SN
Sinikeziwe N
1 reviews | Active since Aug 2024
10 Aug 2024, 18:20
Bad service at Absa unable to get assistance
I deposited money into a wrong account on Monday, 29 July 2024 via eft. I realised that it was a wrong account after the person I was depositing the money to called requesting me to make a payment to them. I immediately went to Absa in Mdantsane Highway branch. I got a rude assistant who told me it's not their problem that I used the wrong account. I have went to Absa in East London as well. I feel defeated and betrayed by my own bank. I am requesting an urgent assistance in reversing the money back into my account.
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Replies (2)
Absa's replyOfficial
12 Aug 2024, 10:00Dear Sinikeziwe Ngongoma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply12 Aug 2024, 10:00
Official
Dear Sinikeziwe Ngongoma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
14 Aug 2024, 13:57Dear Sinikeziwe Ngongoma
We refer to your complaint posted on Hellopeter.
We sincerely apologize for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by the close of business on 13 August 2024 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Method of payment.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
We sincerely apologize for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by the close of business on 13 August 2024 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Method of payment.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply14 Aug 2024, 13:57
Official
Dear Sinikeziwe Ngongoma
We refer to your complaint posted on Hellopeter.
We sincerely apologize for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by the close of business on 13 August 2024 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Method of payment.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
We sincerely apologize for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the below information by the close of business on 13 August 2024 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Method of payment.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL