BAD SERVICE AT Absa Rosebank Mall Bank

I went to Absa bank to deposit money to my credit card today, they had two ATM working instead of 4, the other two had a problem because people could not deposit, when I deposited the money the machine accepted my money then immediately said transaction unsuccessful and did not return my moneyman went inside to report this matter, they made me wait for an consultant to log a case, to start with the reason I deposited at the ATM was because I did not want to waist my time inside the bank. I was assisted by VERONICA SIBEKO, who was not helpful, she took more than 15 minutes to get a form that I must complete to have a case for this money to be paid back to the credit card, I asked her how long it will take for my money to be in the credit card because their attorneys are calling me, I couldn't get a clear answer, I will told I would get an email with case number I did not get one, I will not be liable for any interest because this is Absa fault not my fault, I went to pay as promised, Absa must please call their attorneys and tell them not to call me they will ensure that I get the refund paid back to the credit card, this is really unacceptable, Absa is dealing with peoples moneys, if we get a poor service and our money is at risk, im advising people to switch banks we cannot run a risk of banking with a bank that is unreliable in terms of service delivery and cannot take care of their customers.