Bad Service At Absa Life

I received a bad service from Absa life. My spouse passed away and I submitted a claim on Tuesday 9/06/2020 at one of the Absa branch in Umtata its was around 12:00. I've done funeral policy application via Absa App, so the time that was doing application there was no space to fill spouse details only extended members and child that was require details to be filled in the application form.Then on Wednesday 10/06/2020 I received a message state that the claim has been rejected due to no benefit for the spouse. I call them back same day and explain that i have done application via App so there was no details required for my spouse but I am paying for spouse benefit. Then they apologise and they said they see that I have a spouse benefit, I asked them when does Turn around time started, it is gonna start now or yesterday the day I submitted claim? Then says Its will start the day I submitted claim. On Thursday I was expecting money because the funeral was on Friday 12/06/2020 but there was no money and turn around time was exceeded and I call them again and they said according to them claim was started yesterday which is Wednesday so their turn around time is not exceeded while the claim was submitted on Tuesday and rejected without communicate with me and they **** to me and says turn around will not be affected. Funeral was suppose to be Friday but there was no money and late on Thursday at 19:00 I received a message that state that my claim has been selected for audit will be cleared within 15 days. At that moment I was have no money I was expecting this money in order to go and pay mortuary fees and all funeral expenses. I was so stressed and confused because of the loss of my love one and also Absa disappointed me. I ending up borrowing money from loanshark and their interest are very high but I have no choice because I need to burry my spouse. In their terms and conditions there was no clause that was stating claims they will be a time to be audited. I am so disappointed with Absa and I will not ever recommend Absa to anyone the way they treated me at the moment I have more debt because of them. I would be appreciated if you could pay the claim as soon as possible inorder to settle the debt. My policy number *** and Acc number is ***