Bad service at Absa Home Loans

Applying for an ABSA Homeloan is like trying to get water out of a stone; in this day and age how it is that such a big bank takes more than a week to process a home loan application for staff, I mean really other banks would have given me an answer within 3 days.

This is ridiculous, how do I tell please people to use our services when its sucks even for staff, pick up your socks or focus on other thinks that you do right, which right now I am not even sure what they are!!!!!