BAD SERVICE AT ABSA - BRACKENDOWNS

I visited the bank to get documents stamped, which for some reason I could not do online. Arriving at 11.20am the customer service staff member told me she did not have a stamp to assist and I was directed to service queue, which I then waiting in until being served at 12.30pm. When the employee assisted he asked why the customer service lady had not helped me as he could not believe that all I needed was to get a few docs stamped (which he did in less than a minute). He actually communicated with his colleagues that "she should have a stamp". On my way out I told the customer service person that I had only finished in the queue more than an hour later, to which she rep****, "Ag shame". I commented that the service was terrible and i will be considering moving my accounts, to which she laughed and continued on her private call on speaker phone. Is this the new level of service we are being offered at ABSA? If so, I no longer wish to be your client!!!