bad service at ABSA bank

Just a summary of fact in case of the decline from the home loan dept. from ABSA. First of all we are very disappointed about how ABSA handles client applications. It`s actually unbelievable that people build up hopes giving us the pre approval for a home loan and at the last minute the home loan application is rejected. For months we have been dealing with ABSA , sending lots of documentation back and forward and taking so many calls regarding this matter. What a waste of time and energy. That`s simply wrong! People in ABSA who are responsible for issue the home loan should know what the requirements are for the application or should have checked in the beginning what are the relevant documents needed for this application. I told her already in the beginning that the bank needed the physical work permit and visa in my passport, but none were listening to us.

We are long term clients with ABSA, and have done two investments with this bank, so what is the point of rejecting our home loan??? We will now take legal action against ABSA.