Bad Service at Absa Bank

On 30/11/2018 07h57 I booked into my internet account with Absa Bank.I could not open my account I tried again.Then within seconds received sure-check from Absa to add beneficiary, which I did not respond to.I then phoned Absa ***** and changed my password. The woman at Absa told me there were 3 transactions of R1000 each pending and I asked her to stop it as it was not me and I did not add beneficiary.I also asked that my internet my account to be closed.After a few minutes received cell message that it went through. I received call that matter was investigated. On 3/12/2018 re-opened my internet account at branch in Gansbay. On 4/11/2018 it could not open and I went to Gansbay branch again. On 6/11/2018 I still could not open it and Absa head office could not help.I then closed the internet account permanently.Up till now not refunded and no explanation.